Quote: Social Software in Knowledge Management
Mar 16, 2011
Knowledge management focused on asking, “How do we get information out of people’s heads? How can we force them to write it down?” That just didn’t work. Now, social software is drawing people in, and they are contributing information. It is happening so much more naturally.
Irene Greif, IBM Fellow and director of collaborative user experience in IBM Research via http://www.technologyreview.com/business/35096/
